Process Development

We  focus on reviewing, analysing and advancing business processes before developing a plan to advance organisational growth. 


Whether you are starting a new business, or working to improve your current productivity, having a good business process is an important step to achieving your goals. Effective business processes increase quality and accountability. Efficient Processes are designed to streamline the way you and your team work. When everyone follows a well-tested set of repeatable steps, there are fewer errors and delays, there is less duplicated effort, and staff & customers feel more satisfied.

Processes that don't work lead to increasingly complex problems. For example:

  • Customers may complain about poor product quality or bad service

  • Colleagues get frustrated

  • Work may be duplicated, or not done at all

  • Costs increase

  • Resources are wasted

  • Bottlenecks can develop, causing you to miss deadlines

Dragonfly keep processes simple by working with clients through a series of steps to:

  • Identify needs

  • Establish ownership

  • Define expectations

  • Map out processes

  • Measure performance


Process Development - provides an insight into the way your business is currently engineered. Through a third-eye view (Review) we focus on establishing strengths and areas for improvement (Analyse) before identifying business improvement recommendations (Advance).  


To support the Advance phase of the Process Development, Dragonfly Directors' tailored services include individual, team and organisational development.  Our aim is to allow you to align your staff to the strategic vision, develop and deliver a great customer experience, expose you to unique tools & techniques, induce new ways of thinking and provide you with a business edge of advantage over your competitors. 

This service will better help you to understand where you are now (the 'as is'), articulate where you want to go (the 'to be') and, critically, support your path from one to the other.

Process Development allows you to focus your efforts on what will provide most benefit when you need to:


- Re-align strategy

- Improve processes

- Understand performance issues

- Enhance team cohesion

- Respond to environmental change

- Alter organisational culture

- Prepare for senior appointment change